Tracking Returns
- What is a return tracking number?
- How can I get a return tracking number?
- Do I need to share the return tracking number with you?
- How can I track my return shipment?
- Can I send my return without a tracking number?
- How long does it take for my return to be delivered?
Potensal Return Policy
- How can I return an item?
- What is your return policy?
- How long does it take to process a return?
- What should I do if I returned my order but haven’t received a refund yet?
- Can I exchange a product instead of returning it?
- Who pays for the return shipping?
Shipping & Address Changes
Order Cancellations
- Can I cancel my order if it has already been dispatched?
- What are my options if I no longer want the order that has been dispatched?
- How do I know if my order has been dispatched?
- How can I track my dispatched order?
- What happens if I refuse the delivery of the dispatched order?
- Why can’t dispatched orders be canceled?
Refunds
- What can I do if I no longer want my order?
- How does the partial refund option work?
- Why would I choose the partial refund option?
- What should I do if I want to return the product anyway?
- How can I request the partial refund option?
- Can I choose the partial refund option after starting a return?
Order Information
- How can I change or cancel my order?
- Why was my order canceled?
- What happens if my order is delivered to the wrong address?
- What do I do if I didn’t receive a confirmation email after placing my order?
- How can I track my order?
- Can I add more items to my order after it’s been placed?